miya Platform Account Terms

When you join miya, you agree to our terms. These terms set out what we do, what you can expect from us, and what we expect from you. We keep our terms straightforward — no hidden clauses, no surprise restrictions. If something is unclear, contact our support team and we will explain it.

Our terms cover account opening, deposits and withdrawals, game rules, dispute resolution, and how we handle your data. We also explain what happens if you break the rules — for example, if you try to open multiple accounts or use someone else's payment method. We take fraud seriously and we investigate violations.

This page is your reference. Read it before you open an account on miya. If you have questions, ask us. We are here to help.

Account opening and verification on miya

To open an account on miya, you provide your email, a password, your full name, date of birth, and a valid ID number. We use this information to verify your identity and to comply with Indonesian payment regulations. We do not share your data with third parties unless the law requires it.

Your account is yours alone. You are responsible for keeping your password secret. Do not share it with anyone, and do not use the same password on other sites. If you suspect someone has accessed your account, change your password immediately and contact our support team.

We may ask you to verify your identity again before you withdraw funds. This is a standard security step. We verify that your withdrawal is going to the same payment method you used to deposit. If something looks unusual, we may hold the transaction for review. This protects your account and your funds.

• You must be of legal age in your jurisdiction to use miya.
• You can only open one account per person. Multiple accounts are not allowed.
• You must use your real name and real ID. Fake information will result in account closure.
• You are responsible for all activity on your account, including bets and withdrawals.
• We reserve the right to close your account if you violate our terms.

Deposits, withdrawals, and payment methods on miya

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are instant or near-instant — most e-wallet transfers land in your miya account within seconds. Bank transfers may take longer depending on your bank.

Withdrawals are subject to verification windows. We may ask you to confirm your identity or to provide additional information. This is standard practice and protects both you and miya. Once verified, your withdrawal is processed. Processing times depend on your payment provider — e-wallets are usually faster than bank transfers.

You can withdraw at any time as long as you have no active bets. Your account balance is always visible in the app. If you have questions about a deposit or withdrawal, contact our support team. We investigate all disputes and resolve them fairly.

Our miya bonus and promotion terms

We may offer bonuses or promotions from time to time. Any bonus we offer comes with terms. We always display the terms before you accept the bonus. Read them carefully. Bonuses may have wagering requirements — for example, you might need to bet the bonus amount a certain number of times before you can withdraw it.

Bonuses are not guaranteed. We reserve the right to change, suspend, or cancel any promotion at any time. If you abuse a bonus — for example, if you open multiple accounts to claim the same bonus twice — we will cancel the bonus and may close your account.

We do not offer fixed bonus amounts. Any promotional offer we make is subject to our terms and conditions. If you have questions about a specific promotion, ask our support team before you claim it.

Game rules and dispute resolution on miya

Every game on miya has rules. Live-dealer games like blackjack, roulette, and baccarat follow standard casino rules. Number Prediction games have their own rules. Slot games have their own mechanics. We display the rules in the game lobby before you play. Read them.

If you dispute a game outcome, contact our support team. We can pull the full game log and show you exactly what happened. For live-dealer games, we have video of the hand. For Number Prediction, we have the draw record. We investigate all disputes fairly and resolve them based on the facts.

If we find an error — for example, if a payout was calculated wrong — we correct it and credit your account. If we find that you tried to cheat or abuse the system, we close your account and forfeit any balance.

We run miya fairly. Every game is auditable, every payout is verifiable, and every dispute is investigated.

Prohibited conduct on miya

We do not allow certain activities on miya. You cannot open multiple accounts. You cannot use someone else's payment method or ID. You cannot try to cheat the system or manipulate game outcomes. You cannot use automated tools or bots to play. You cannot share your account with anyone else.

If we detect prohibited conduct, we investigate. If we confirm a violation, we close your account and forfeit any balance. We may also report the violation to payment providers or to authorities if the law requires it.

We also do not allow money laundering or terrorist financing. If we suspect your account is being used for illegal purposes, we close it and report it to the relevant authorities.

Our miya data and privacy commitment

We collect your name, email, phone number, ID number, and payment information. We use this data to verify your identity, process your deposits and withdrawals, and comply with the law. We do not sell your data to third parties. We do not share it with other players or dealers.

Your data is encrypted in transit and at rest. We use industry-standard security practices to protect it. If we suffer a data breach, we notify you immediately and take steps to prevent further damage.

You can request a copy of your data at any time. You can also request that we delete your data, subject to legal requirements. Contact our support team to make these requests.

Jurisdiction and service availability on miya

Our services on miya are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of miya comply with their own jurisdiction's law.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and you have questions about whether miya is available in your area, contact our support team. We can help you understand the legal status in your location.

We reserve the right to restrict or block access from any jurisdiction at any time. If we do, we will notify you and help you withdraw any remaining balance.

Changes to our miya terms

We may update these terms from time to time. If we make material changes, we will notify you via email or in-app message. Your continued use of miya after the changes means you accept the new terms. If you do not agree with the changes, you can close your account.

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