miyaPrivacy Policy
This page describes what we collect when you use miya and how we keep that data protected. We take your privacy seriously. We do not sell your information to third parties. We do not share it with dealers, other players, or advertisers. We only use your data to verify your account, process your payments, and comply with the law.
When you open an account on miya, you provide your email, password, name, date of birth, and ID number. We also collect payment information when you deposit or withdraw. This section explains exactly what we collect, why we collect it, how long we keep it, and what rights you have over your data.
If you have questions about how we handle your data or you want to request a copy of what we have stored about you, contact our support team. We respond to data requests within a few days.
What data we collect on miya
We collect different types of data depending on how you use miya. When you sign up, we ask for your email address and a password. We use your email to send you account notifications, password resets, and important updates about miya policies.
For account verification, we collect your full name, date of birth, and ID number (KTP, SIM, or passport). We verify this information against official databases to confirm your identity. This step is required by Indonesian payment law and protects both you and miya from fraud.
When you deposit or withdraw, we collect payment details. If you use DANA, e-wallet, mobile banking, or local payment, we record your transaction with those providers. For bank transfers to online payment, e-wallet, mobile banking, or local payment, we store your virtual account number and transaction history. We never store your bank password or PIN.
We also log your activity on miya. This includes login times, game plays, bets placed, results, and account changes. We keep these logs to investigate disputes, detect fraud, and comply with the law. We can show you your activity at any time via the Result Table in your account.
- Account information: email, name, date of birth, ID number
- Payment information: payment method, transaction history, virtual account numbers
- Activity logs: logins, bets, game results, withdrawals, account changes
- Device information: IP address, browser type, device model
- Communication records: support chat transcripts, email exchanges
Data we collect on miya
- We never collect your password in plain text
- We never store your bank PIN or credit-card number
- We never track your location without consent
- We encrypt all personal data in transit and at rest
How we use your data on miya
We use your data for specific purposes. Your email and name are used for account management — to send you verification codes, reset links, and important notifications. Your ID number and date of birth are used for identity verification and fraud prevention. We cross-check this information with official records to ensure you are who you say you are.
Payment information is used to process your deposits and withdrawals. We share this data with payment providers like online payment, e-wallet, or your bank only to the extent necessary to complete your transaction. We do not share it with anyone else.
Your activity logs are used for several reasons. We review them to settle disputes — if you question a game result or a payout, we pull your activity log and show you exactly what happened. We also use logs to detect suspicious patterns — for example, if someone tries to access your account from multiple locations or if unusual betting patterns emerge. This protects your account.
We use your data to comply with the law. Indonesian payment regulations require us to verify customer identity and keep transaction records. We maintain these records and make them available to authorities if legally required.
How long we keep your data on miya
We keep your account data as long as your account is active. If you close your account, we keep some data for a limited period to settle disputes and comply with legal obligations. Payment records are kept for at least three years, as required by Indonesian law.
Activity logs and login history are kept for one year. After one year, older logs are archived. You can still access your Result Table to see your recent activity, but very old records may not be immediately visible in the app.
If you request deletion of your data, we delete what we can under the law. However, we may retain some data if required by legal or regulatory requirements. We inform you of any data we must retain and why.
We keep your data protected, encrypted, and separate from other players. Your information is yours alone.
Third-party processors and our miya data
We use third-party companies to help us operate miya. These include payment processors, cloud hosting providers, and customer support platforms. We share the minimum data necessary with each provider. For example, when you deposit via mobile banking, we share your transaction with local payment's systems, but we do not share your ID number or password.
All processors sign agreements committing them to protect your data and use it only for the services they provide. We audit these providers regularly to ensure they meet our security standards.
We do not sell your data to advertisers, marketers, or data brokers. We do not share your betting history with third parties. We do not use your data to build profiles or target you with ads.
Your rights over data on miya
You have the right to access your data. You can request a copy of everything we have stored about you. You have the right to correct inaccurate data — if your name or address is wrong, we will update it. You have the right to deletion — you can request that we delete your account and associated data, subject to legal holds.
To exercise these rights, contact our support team. We respond to all data requests within a reasonable timeframe, usually within a few days. If we cannot fulfill a request, we explain why.
You can also update your own information directly in your miya account settings. You can change your email, password, and payment method at any time. These changes take effect immediately.
Cookies and tracking on miya
We use cookies to keep you logged in and to remember your preferences. These are essential for the app to work. We do not use cookies to track you across other websites or to build advertising profiles.
Our mobile app does not require cookies. We use session tokens instead — these are temporary identifiers that expire when you log out. This keeps you secure.
Data security and encryption on miya
We encrypt your data in transit using HTTPS. This means any data sent between your device and our servers is scrambled and cannot be intercepted. We also encrypt sensitive data at rest — data stored on our servers is encrypted so that even if someone gains unauthorized access, the data is unreadable.
Our servers are located in secure data centers with physical security, backup power, and fire suppression. We maintain regular backups so that data is not lost in case of hardware failure.
We run security audits regularly. If we discover a vulnerability, we fix it immediately. If we suffer a data breach, we notify affected users and authorities as required by law.
Jurisdiction and our miya data policy
Our data centers may be located outside your jurisdiction. By using miya, you consent to your data being stored and processed outside your country if necessary. However, we comply with Indonesian data protection laws and with the laws of any jurisdiction where you access our services.
If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and you have specific concerns about data jurisdiction, contact our support team. We can explain where your data is stored and what protections apply.
Contact us about your data on miya
If you have questions about how we handle your data or if you want to exercise your privacy rights, contact our support team. We respond to all privacy inquiries. You can reach us via live chat during business hours or via email anytime. We speak Indonesian and English.